The legislation requires cryptocurrency kiosk and ATM operators to provide complete refunds, including all associated fees, to customers who report fraud within the 30-day timeframe. Victims must file complaints with either the Attorney General's Office or local law enforcement to initiate the refund process.
Officials are urging anyone who suspects they completed a cryptocurrency ATM transaction due to a scam to take immediate action. The Attorney General's Office recommends filing a complaint as soon as possible, as delays of even a few days could result in missing the deadline for refund eligibility.
Victims should retain their transaction receipts as proof and be prepared to provide specific details. Information such as the date, time, location, and amount of the transaction, along with details about how the scam occurred, will be needed during the reporting process.
The law also established lower daily transaction limits and added mandatory on-screen warnings that customers must acknowledge before completing transactions. Kiosk operators are now required to issue receipts for all transactions.
Officials warn that legitimate businesses and government agencies never request payment through cryptocurrency. Arizonans are advised to verify any suspicious requests by independently contacting organizations using phone numbers they look up themselves, rather than numbers provided by callers.
The Attorney General's Office recommends consulting a trusted family member or friend before making significant financial decisions involving cryptocurrency. Anyone who believes they have been targeted by a cryptocurrency ATM scam can file a complaint on the Attorney General's website.
