The Quarterly Review: PayPal's Jeff Pomeroy on scaling the firm's payment services, and how crypto and agentic commerce fit in

In this edition we will spotlight Jeff Pomeroy, SVP, Enterprise Payments & PSP Platform.

Executive Summary

Six months after setting an ambitious agenda that included unifying PayPal’s global platform, expanding in-store, and scaling value-added services, Jeff Pomeroy is back on The Quarterly Review with progress to show on all three.

He also plants a flag on a newly broadened mandate: one platform for every business, every channel, and every payment modality — future-proofed with crypto and agentic commerce. And he shares his read on trends worth watching, including where he thinks the next durable moat in payments will be built, and what he’s doing to build it.

“When we last spoke, I framed our work around one idea: intense focus,” Pomeroy said. “Now I’m coming up for air to tell you about it.”

Here is what Pomeroy and his team have accomplished since our last conversation:

• Made value-added services like network tokenization self-serve, converting nearly all free-trial merchants to paying customers.
• Closed a string of omni-channel deals via Verifone, including PayPal’s first government contract.
• Brought Australia and Europe fully onto PayPal’s unified platform and began moving processing in-house.
• Broadened his remit into a new org, Payment Services & Crypto, unifying enterprise, small-business, crypto, and agentic commerce.