Meta’s Muse AI agent can now make phone calls for US users

Meta's consumer AI agent will dial US businesses on a user's behalf, after an earlier test using human contractors was pulled over privacy concerns

Somewhere in America, a salon receptionist is about to pick up the phone and find a bot on the other end. Meta’s Muse, the company’s consumer AI agent, can now place phone calls on behalf of paid subscribers in the US.

The pitch is refreshingly low-tech in spirit. You tell the assistant what you need, and it does the dialing, the waiting and the talking for you.

What Muse’s calling feature actually does

The feature lets Muse make outbound calls to businesses in the US. The use cases are practical: booking appointments and asking for information.

The outbound calling feature began as a beta in September 2026, and Meta opened it up through a public beta test by mid-September.

Making phone calls is one item on a longer list of chores Muse is designed to handle. The agent can also send emails, shop and book travel on a user’s behalf.

Meta launched Muse in September 2026, and the app found an audience quickly. It climbed to the top of US app download charts and passed 2.5 million downloads within its first few weeks.

The human contractor detour

Earlier versions of the feature involved limited testing in which human contractors stepped in to help with calls when the AI ran into trouble.