Parloa Joins OpenAI Alpha Model Testing Program

The Gist

• Early model access. Parloa joins OpenAI Alpha Model Testing Program before public releases.

• Joint go-to-market. Co-selling targets North American enterprises; OpenAI Marketplace listing planned.

• Faster cheaper agents. CX leaders may gain quicker, more reliable, lower-cost AI service agents.

Parloa and OpenAI on Nov. 11 announced an expanded partnership to jointly develop customer service AI agents, giving Parloa early access to new models and co-selling to enterprise buyers worldwide.

The agreement builds on Parloa's existing integration of OpenAI models into its AI Agent Management Platform, which the company said Fortune 500 organizations use to design, deploy and analyze AI agents.

According to the companies, the partnership aims to improve agent response times, reliability and cost efficiency through joint on-site engineering sessions informed by real-world customer interactions. The deal also targets North American enterprise expansion and plans to list Parloa's platform on the OpenAI Marketplace.

For us, success comes down to one question: can customers get their issue resolved, every time, from a conversation as natural as talking to a friend?

- Malte Kosub, CEO and co-founder