Agentic AI , Artificial Intelligence & Machine Learning , Next-Generation Technologies & Secure Development

How AI Agents Personalize Security Training at KnowBe4

Some organizations have turned security awareness administration over to artificial intelligence, while others combine AI with human administrators or continue to rely primarily on people, said KnowBe4 CEO Bryan Palma.

Customers using KnowBe4's orchestration agent have risk scores about 10% lower than the rest of the company's customer base, which Palma said indicates that AI-driven customization can improve training, simulations and real-time coaching. AI can ingest security signals more effectively than humans and prescribe training suited to an individual user at the appropriate level and time, Palma said (see: New KnowBe4 CEO Bryan Palma Combats Human Risk Via AI Agents).

"We're the market leader, which means over 100 million users," Palma said. "We have over 70,000 customers, so we get a lot of signals in. The AI is much more effective in ingesting all of those signals, and then prescribing a customized training for the particular end user that's most appropriate for them, at the right level, at the right time period."