- United States
- United Kingdom
- Sweden
- Colombia
- Brazil
- Italy
- Portugal
In total, approximately 13,689 customers were affected:
- 11,742 customers suffered full exposure (name, email address, phone number, and physical shipping address).
- 1,947 customers suffered partial exposure (name, city, and email address), which Trezor noted may include some older orders outside the initial 90-day window.
How to verify: Check your inbox for an official notification from help@trezor.io. Trezor has directly emailed every impacted customer. If you have not received a message from this exact address, your data was not included in the breach.
The Threat: What Scammers Can Do With Your Data
Because bad actors now possess physical home addresses tied directly to phone numbers and crypto wallet ownership, standard phishing attempts will likely become much more convincing and dangerous. (Read More: How On-Chain Evidence Fueled a Citizen’s Arrest of a Crypto Scammer in Pasay City)
Expect scammers to use this leaked information to target you across multiple channels:
- Hyper-Personalized Phishing Emails: Attackers may email you using your full name and order history, pretending to be Trezor support, a crypto exchange, or a law enforcement agency claiming your account is compromised.
- Fraudulent Phone Calls and SMS: You may receive calls or text messages from bad actors impersonating bank representatives, postal services, or hardware wallet support agents attempting to trick you into revealing sensitive security details.
- Physical Mail Scams: Because shipping addresses were exposed, scammers can send official-looking letters or fraudulent hardware replacement packages directly to your home.
Golden Rules of Protection
- Never enter your recovery seed anywhere online: Trezor will never ask for your wallet backup (seed phrase), whether by email, phone, web form, or postal mail.
- Beware of urgent requests: Scammers rely on manufactured urgency to panic victims into acting without thinking. Always pause and verify.
- Cross-reference official sources: Always navigate directly to official communication channels or social media handles rather than clicking links in emails or sponsored search results.
What Caused the Leak?
On August 10, 2026, third-party logistics provider ShipMonk alerted Trezor to an unauthorized intrusion into its internal systems. ShipMonk holds order information solely to fulfill and deliver physical packages on behalf of the hardware wallet manufacturer. (Read More: What to Do If You Are a Victim of Crypto Scams Like LS KBS / AUX Exchange)
The blast radius of the breach was capped due to Trezor’s strict 90-day data retention policy, which requires fulfillment partners to delete or anonymize customer order data three months after delivery. As a result, the vast majority of historical orders prior to May 2026 were already wiped from ShipMonk’s databases.
This incident marks the first time since Trezor’s founding in 2013 that customer phone numbers and physical shipping addresses have been exposed in a breach.
How to Reduce Personal Data Exposure for Future Crypto Purchases
While physical delivery inherently requires basic contact information, you can take practical steps to minimize your digital footprint when ordering hardware devices online:
- Use Burner Emails: Create a temporary or alias email address dedicated solely to e-commerce orders that is not linked to your primary identity.
- Pay via Crypto or Virtual Cards: Avoid using standard credit cards linked to your primary bank account. Use privacy-focused crypto payments or single-use disposable digital card numbers.
- Utilize P.O. Boxes or Alternative Pickups: Reduce direct home address exposure by shipping products to secure postal boxes or alternative fulfillment drop-offs.
- Opt for Privacy-Focused Shipping: Trezor announced plans to roll out an “Anonymous Delivery” feature, featuring dedicated checkout, locker pickups, neutral packaging, and immediate deletion of shipping identifiers after delivery, launching in the EU and US later this year.
This article is published on BitPinas: If You Bought a Trezor Wallet Recently, Here’s How to Protect Yourself from Targeted Scams After Customer Data Breach
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