Infinitus launches AI agents to help pharma teams reach more providers

Artificial intelligence communications company Infinitus announced Wednesday the launch of agentic AI agents designed to aid pharmaceutical companies’ sales representatives and field reimbursement managers. 

The company is extending its AI platform beyond payer and call center workflows into pharmaceutical commercial operations. Infinitus has launched FieldForce, a suite of AI agents designed to help pharmaceutical sales representatives and field reimbursement managers support more healthcare providers without increasing headcount.

The FieldForce agents support sales representatives before, during and after interactions with healthcare professionals. The agents connect with field teams’ customer relationship management systems to pull together information to prepare for a meeting, capture notes and update systems afterward. Additional FieldForce agents can be available for inbound calls 24/7 to support providers by answering questions between visits.

For field reimbursement managers, the agents can answer questions about prior authorization status, claims, reimbursement and onboard provider offices with approved access materials, the company says.

“FieldForce came out of an observation we’ve heard repeatedly from our pharmaceutical customers: field teams are being asked to cover more providers and handle more complexity, but with the same, or in some cases, fewer resources,” said Ankit Jain, Infinitus CEO and co-founder.