P.E.I. woman who lost nearly $10K in bitcoin scam wants bank to reimburse her money

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Binh Tran has spent the last six months trying to get her money back after falling victim to a scam call.

One morning in March, she answered a call from someone claiming to be from TD Bank's fraud prevention department who told her she was needed for an investigation.

"He told me that I … need to withdraw my money for safety," she said.

She was told to stay on the phone while she entered the bank. She withdrew money through a teller and later deposited it into a bitcoin machine for verification.

She felt something was wrong, but she searched online and found the number the scammer used was the same as what was listed on the bank's website, leading her to believe the call was real.

In total, she lost $9,800. Earlier this month, she was informed by TD Bank that she would not be reimbursed.

"I think that the TD Bank, they didn't do anything for investigation," she said. 

"They don't care about a customer. They don't care about a customer loss."

In a statement, TD Bank declined to comment on details of specific cases and said it understands it can be "distressing" to fall victim to a scam. The bank said it takes reports of fraud "very seriously."